How To Cancel Wave Broadband Subscription

Wave Broadband is an internet company well-known throughout the United States. It provides Internet services in Washington, Oregon, and parts of California, in addition to cable TV and telephone service, to 455,000 subscribers. It had around 455,000 subscribers by the end of 2013. However, it can be an exceptional option for most households and enterprises. There will definitely be times when a person will want to try another service provider, and cancelation will likely be part of the process.

If you are one of those who wish to cancel your Wave Broadband then you will find that cancellation isn’t always as easy. Each Internet provider has its system of cancellation and it’s always helpful to be guided step by step about what to expect regarding your Internet cancellation prior. That is why we compiled the most important points that are required to make this transaction as convenient as possible.

Here is how you cancel Wave Broadband service according to the step-by-step guide so you know what to do and what to expect. It can guide us on whether to change the providers or if we are no longer in need of the service. You can easily get to know the process and cancellation can be finished rapidly and effectively.

In this article, I have explained the entire cancellation process step by step. So, following our methods will be easy, and you’ll get to cancel your Wave Broadband in no time.

Is it Possible to Cancel Wave Broadband?

Yes, it is possible to cancel Wave Broadband and you can easily do that via the telephone service. And there is no other method that is available to cancel Wave Broadband subscription. Let’s look at the method that you can follow to cancel your Wave Broadband subscription

How to cancel Wave Broadband over the Phone?

It is one of the phenomenal ways to cancel your Wave Broadband Via by calling one of its representatives and canceling the membership over the phone. You can do this in the following way:

1. First of all, you can call 1-866-928-3123 to cancel the Wave Broadband customer support team. You need to keep all your Wave Broadband details and personal information on hand to help route the representative to your account and expedite the process clearly and thoroughly.
2. When you get in contact with one of the customer care representatives, let them know that you would like to cancel your Wave Broadband. 
3. Mention all the reasons for cancellation. Provide them with any information they may request from you, be it account ID details, full name, or contact information. This is quite vital for verifying your identity and making sure that they cancel the right account. 
4. After you request the cancellation, you can ask the representative to email you upon completion of the cancellation process. This confirmation reassures you that your Wave Broadband has been canceled and provides you with a record of the transaction for reference. 

By following these steps, you can easily cancel Wave Broadband Via Customer Service by calling them without any hassle or problem.

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Advantages

• This process will clearly state your issues and get confirmation from the customer care representative immediately. 
• You can actually rectify any queries that you may have during the process of cancellation.
• Customer care teams are capable of giving personalized help which might explain the fees, refunds, or other alternative options. 
• You will be sure that it is canceled immediately and you can relax.
• If you think that it’s more convenient to chat with someone over a call rather than go through the websites and email, then calling might seem easier and more comfortable for you. 

Disadvantages

• You may have to hold through for a really long period of time before you get through to the agent, and it becomes very frustrating and time-consuming.
• Phone support is generally available for certain hours. Therefore, this may be a bit of a hassle in case one wishes to cancel outside these hours.
• There may always be scope for miscommunication or misunderstanding while taking over the phone that may delay the process.
• Unlike email or online cancellations, the phone cancellation method doesn’t give one a written record, which may be a problem in case there are some disputes or issues later. 
• Customer service representatives may trouble you to continue with the service or have alternative plans, and that could just make it a little more complicated if you are determined to cancel.

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Is There Any Wave Broadband cancellation fee?

If you want to cancel Wave Broadband, here’s what you need to know concerning the early termination fee (ETF). Wave Internet maintains that if you wish to cancel hosting accounts, Pay-per-Click, SEO, SEM, or any account they may have, it attracts an ETF of $350 on each account. Therefore, you must understand that this is basically what Wave charges to cancelation service.

This charge is avoided by making sure that you notify them of cancellation at least 14 days in advance. This 14-day advance notice is the secret as you can withdraw the cancelation fee completely without the notification. So if you can cancel in time within that 14-day window then you will not be charged for it, so timing is everything.

Wave Broadband will accept cancellations both online and offline, but there are sometimes unavoidable delays associated with cancellations over the phone. The best course of action would be to plan ahead and be patient when doing this and that is particularly in cancellation by telephone because these take a little longer. If one has prepared all the necessary account information beforehand then this helps speed up a bit of the process.

The next thing in the cancellation process is to return all your equipment such as leased hardware provided by Wave Broadband, which is also known as Astound Broadband. Again, you can return them at designated store locations or send them via FedEx with the shipping labels given. In this way, you will not be charged for any unreturned equipment.

If you have problems canceling your service or require further assistance then a customer care team at Wave Broadband is available to guide you through. Reaching them will be able to help resolve any issues that may arise and make sure that you have a clear end to your service.

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What Are The Good Alternatives to Wave Broadband?

There are many other internet providers that you can consider if you are thinking of switching out from Wave Broadband. These will feature the same or even better offers with comparable features. Some of these options may include CenturyLink and Cox. Both of these provide competitive pricing and generous benefits that are designed toward respective individual needs and budget requirements. Here are some alternative providers that might serve as good replacements for Wave Broadband:

1. CenturyLink: It offers plans starting at $49 up to $65 per month. The provider is best known for offering flat-rate pricing without further hidden fees or rate increases. In some areas, you might find a gigabit fiber internet option that’s great if you want super-fast and dependable internet with no sneaky added fees. You’ll get your high-speed internet faster at a set rate with CenturyLink.

2. Cox Communications: The prices range between $19.99 and $99.99 per month to fit any budget or any level of internet needs. There is a bonus through Cox as with all internet packages, you get a free Cloud Drive at no charge, so you can very easily back up important files and media. Also, you will get free access nationwide to more than 3 million Wi-Fi hotspots if you want to get on the internet on the go.

One important tip is that you need to check what you’d need your internet provider to be stable on. Whether you want that price stability, added features, or Wi-Fi with wide coverage decide on one of the Wave Broadband replacements fitting to your life and internet usage.

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Final Thoughts

The process of canceling your Wave Broadband subscription might seem complex but is easy if you follow the right processes and make contact with the support team. It is suggested that you have a window of at least 14 days prior to your next billing cycle to make your cancellation request to avoid early termination fees, which can even reach as high as $350. This will be really helpful to speed up the process by getting account information and agreeing to return any rental equipment back to the Wave or Astound Communications office or to use a carrier such as Fed Ex when possible.

Wave Broadband also makes a big deal about returning all the equipment that is not owned, thus timing can never be underrated as far as the cancellation is concerned. Once these are guaranteed, one can rest assured that the cancellation is successful. In case of some challenges, it is important to attempt to get their support team at hand. As long as you take your time and implement the process in place and there is an easy way to cancel your subscription.

Frequently Asked Questions