How To Cancel Shein Order

Ordering styles from ecommerce is one thing that is quite simple and most of you know how to quickly tap the place order but when it comes to canceling, you are stuck, like you are now and looking for ways to cancel an order placed on Shein. The methods to cancel an order like one placed over the Shein are mostly simple, but the guidelines, terms, and conditions outlined by various different ecommerce sellers, vary and sometimes are hard to understand then you get confused and then Google, visit sources like Reddit, Quora and many such. 

Shein is a popular online fast fashion retailer which offers trendy clothing, accessories, and footwear at affordable prices. Shein is known for its extensive range of styles, but it has also faced criticism for sustainability, labor practices, and quality. Maybe some of these factors have caused you to cancel your Shein order, but you need a simple and correct way for that, worry not, you are on the right page.

This guide will help you understand simple and easy ways to cancel your Shein order. While you cancel you must be aware of the terms and canceling policies as outlined by Shein and for convenience, I have explained them below for you to comprehend easily. The methods to cancel are different and I have broken them into simple steps so that you can apply them easily. 

Can I Cancel My Shein Order Anytime?

Yes, you can cancel your order placed with Shein, but to decide the right time, you must review the terms mentioned below;

• Order cancellation for most of the orders with Shein is only possible as long as the items in your order are not yet packed. But as per the Shein policies, once the items in your order are packed, they will not be able to accept any cancellation requests. 

• As an alternative in case you can’t cancel, at the point of delivery, you can simply inform the delivery partner that you won’t accept the order for any xyz reasons and simply refuse to accept the parcel. This as per our experts is the best option suiting mostly the case where you have opted to pay via cash on delivery or if your item is in the category of non-returnable or non-exchangeable.
• Another option is to at the point of delivery you could accept the parcel and then later raise a request for a return and refund or for an exchange. Before you start this process, make sure by checking if your items aren’t on the list of non-returnable and non-exchangeable items. 
• If your order is prepaid, your refund will be processed by Shein within the next 1 working day after you have canceled or when the order parcel has arrived at the Shein regional/central warehouse in case you have rejected the delivery or opted for a return. From there, you will have to wait for the refund time frames which are to the maximum of 3 working days in order for the refunded payment to reflect in your account.
• However, if you have paid for your order via online banking, Shein’s system will automatically initiate the refund to you via store credit. You may reach out to the Shein customer service team if you need to cash out your store credit after processing. 
• If after the product is delivered and you are not completely satisfied with your purchase, Shein allows you to return the Product within thirty (30) days of delivery. The Product must not be used, product tags in the original shall not be tampered with, and the product shall be only in the original brand packaging. Understand that this policy applies only to those products that are not under the category of non-refundable brands/items provided on Shein’s platform.

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How To Cancel Shein Order?

To cancel an order on Shein is a straightforward process provided you follow the right steps. Whether you’ve changed your mind about your purchase or encountered an issue with your order, understanding how to conduct the cancellation process is essential. 

How To Cancel The Shein Order Via Website?

We will start with the first method to cancel your Shein order from the website. The method is simple and easy but make sure you follow the steps as outlined below and to avoid confusion, try applying only while reading this guide. To cancel your Shein order from the website, follow the steps below;

1. Log in to Your Account
   • Go to the Shein website and log in with the email and password registered with your account.

2. Go to Your Orders
   • Click on “My Account” and then select “My Orders” to view your recent orders.

3. Select the Order to Cancel
   • Scroll down or filter the date to find the order you want to cancel and check its status. If the order is still in the processing stage, you will see an option to “Cancel Order” next to it.

4. Cancel the Order
   • Click the “Cancel Order” button and follow the onscreen prompts to confirm the cancellation.

5. Receive Confirmation
   • You should receive a confirmation email once your order is successfully canceled. Save this email for future reference.

How To Cancel the Shein Order Via Shein App?

If you also have been using the Shein app and are quite used to the interface, then this method will best help you to cancel your Shein order quickly. To cancel your Shein order from their app, understand the steps below;

1. Open the Shein App
   • Launch the Shein app on your mobile device.

2. Access Your Orders
   • Tap on the “My Account” icon ( in the bottom right corner) and select “Orders” to see your order history.

3. Cancel the Order
   • Find the order you are looking to cancel, and if it is still in processing, tap on “Cancel Order”.

4. Confirm Cancellation:
   • Follow the on-screen instructions and completely confirm the cancellation. A confirmation in-app notification will appear along with an email sent to you once the cancellation is successful.

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How To Cancel A Shein Order By Phone?

It’s another quick process and will help you in case you aren’t able to cancel either from the app or website. The conversation over the phone will allow you a chance for direct communication ask as many questions and understand the guidelines upfront. The steps are simple, make sure you dial the correct number and locate it rightly from Shein’s official website, follow the steps below to guide you through the process;

1. Find Shein Customer Service Contact Information

Before you make the call, locate the correct phone number for Shein customer service in your region. Shein operates in many different countries, so the customer service number could vary and depends on your location.

• Visit the Shein Website: Scroll down to the bottom of the homepage and click on the Contact Us link. This section will show you the relevant contact details.
• Regional Support: Look for the specific customer support number for your region. 

2. Call the Customer Service Number

Once you have determined the correct number for your region, make the call.

• Prepare for the Call: Have all your order details ready which is mostly the information like your order number, email address associated with the order, and any other relevant details (e.g., shipping address).
• Follow the Automated Prompts: You will encounter an automated or IVR system on the phone that will guide you through options. Listen carefully and choose the suitable option for order status, inquiries or order cancellations.
• Speak to a Representative: After navigating through the phone prompts, you will get connected to a live customer service agent.

3. Provide Order Details and Request Cancellation

Once you get connected to a customer service representative, mention your wish to cancel your order with them. Below is what you should provide and ask;

• Explain the Reason for Cancellation: It always helps to explain why you need to cancel the order. Common reasons might include changing your mind about the product or item, ordering the wrong size, or finding a different item.
• Give Your Order Number: The most significant piece of information is your order ID or your order number. This will allow the representative to locate your order quickly in their system. Your order ID is displayed in front of your order in My Orders under the order history or could also be found in the confirmation email that you have received after you have placed the order.
• Confirm the Order Status: The representative will then check the status of the order you are requesting to cancel and see whether it can still be canceled. If your order is still in the processing stage (not yet shipped), they should be able to cancel it immediately, but if the order has been shipped already, won’t allow cancellations.

4. Confirm Cancellation and Ask for Confirmation

After the representative confirms that your order can be canceled;

• Confirm the Cancellation: Ask them for a quick cancellation of your order. They will process the cancellation on their end, and then ask for confirmation when the cancellation has been completed.
• Ask for a Cancellation Confirmation: It’s always important to ask for a confirmation email or reference number along with checking the order status in your order history in the app, while you are still on call.

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How To Cancel Shein Order Already Shipped?

If your Shein order has been shipped already, cancellation is no longer possible. However, you can return the item once it arrives;

1. Wait for Delivery
   • Once your package arrives, make sure you do not open or use the item and quickly raise the return request.

2. Initiate a Return
   • Go to the Shein website or app, log into your account, and go to “My Orders”.
   • Find the order concerned and select the “Return” option.
3. Choose Return Method
   • Follow the on-screen instructions on how to return the item. Shein normally offers options like returning via courier pickup or dropping it off at a Shein partner location.

4. Get a Refund
   • After you have returned the item and it’s inspected, Shein will then process your refund based on the payment method you have used for the order. Refunds usually take 3-5 business days to process.

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Conclusion

Make sure you understand the product specifications and reviews and then only order, as this will provide you a real-time idea of what you are ordering and what you will receive and never be just happy with product images. Apart from this, you must also understand the return window, if the item is returnable or only will be replaced, or if it’s in the non-replaceable and non-returnable category. All these factors you shall consider while ordering online and for the items in the non-replaceable and non-returnable category, you will have only the option to return if the item received is faulty. 

Frequently Asked Questions