How To Cancel Grab Order?

Are you facing any difficulty in cancelling your orders on the Grab Super app? Then you are at the right place. Read the article thoroughly, so that you do not miss out on anything.

Grab is a very popular app in Southeast Asia that provides several services in a single mobile app. You can order food, and groceries, book cars or taxis, financial services, all of that within one app.

If your order is being prepared by the restaurant, you can not cancel it. However, if you do not need the food anymore and want to cancel it, we will tell you how. In this article, we have tried our best to simplify the cancellation process of Grab for you. 

How To Cancel A GrabFood Order?

If you have made a mistake while placing an order or have changed your mind, you may wish to cancel the order. You can only cancel the order if it has not been prepared by the restaurant yet. Most food delivery apps do not allow cancellations to avoid food wastage.

If the app shows that your order is being prepared, you can contact the customer support of Grab or directly call the restaurant to cancel.

If the order has already been picked up by the delivery agent, make sure to inform the delivery partner that you do not require the food, so that he can save up his time and give the food back to the restaurant.

How To Cancel A Grab Car?

Grab initially started as a Taxi app before it started the food, grocery, and other delivery services. If you have booked a Taxi or car from Grab and you decide not to travel, you might want to cancel your booking. Grab does not allow you to cancel your booking once the driver has accepted the ride and is arriving at your location.

To cancel your booking with Grab, you will get only 5 minutes after the driver has accepted the ride. You have to communicate with the driver for further cancellations if you decide not to travel. To avoid causing trouble to the driver it is advised to make him informed that you wish to cancel the ride rather than not showing up or ignoring him.

Also, read How To Cancel An Order From FoodPanda? 

Will I Get A Refund After Cancelling My Grab Order?

Grab is a super app, which generally means an app that offers multiple services within a single app. Grab does not allow you to easily cancel your orders and claim a refund. There are some instances where you are entitled to a full or partial refund.

If your booking is cancelled due to the unavailability of drivers or any other reasons, you will get a full refund. If your GrabFood order is cancelled by the restaurant, you are also eligible for a full refund. In case you cancel the order yourself, you will have to pay a cancellation charge and will only receive a partial refund or no refund in some cases. 

Frequently Asked Questions

Conclusion

Grab offers multiple services in a single app but the cancellation and refund process of all the services may vary. Here in this article, we have discussed the complete process and with this, we hope this guide will help you in cancelling your Grab order.